Monthly Archives: December 2009

Buzzworthy Wednesday: Liberty Mutual "Good Vibrations"

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Liberty Mutual has been using the “good karma” branding message for a number of years now. This week’s Buzzworthy Wednesday is a recently created animated addition to their Responsibility Project. It’s not often that you see a company take the marketing strategy to create change and to be authentic about it. I think this message was successful in grabbing the viewer to show the impact a simple action can have in the lives of others but comes across seeming disingenuous in others.

The animation is very well done and their pay it forward puts an emotional touch on their brand to communicate meaningfully with consumers.

Where I think it fails in some ways is in the use of the office building…let’s be honest most large office buildings are occupied by large corporations, financial and insurance companies and Liberty Mutual is no exception. Is this a reach? A sort of pessimism on my viewing part? I don’t know. It may be I’m seeing some symbolism that Liberty Mutual hadn’t considered when working on the project. It’s also a little long at a little over 4 minutes so part of the reason it may have gotten so few views is the fact that many online viewers have a shorter attention span than this video requires to unfold.

Either way, it’s definitely very well crafted by French animator Jérémy Clapin, the director of Skhizein. Clapin’s visual voice is incredibly strong and make this brilliant piece a pleasure to watch regardless of whether or not I am reading into the crowd in the office building symbolism too much. I guess if you remove Liberty Mutual and its marketing message from the equation I find it much more enjoyable and captivating short to watch. What about you? Am I crazy here?

Don't Stay "On Message" Think Like a Human

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dodo_birdA recent post by Chad Northrup at Chatterbox about LinkedIn being the “No Fun Social Network” recently got me thinking about many of the companies I have worked with that are clinging to the old school methodology of marketing by constantly staying on message and not seeing what is going on right now in the online world.

Years ago, staying on message was how you branded your business. So whether someone saw your newspaper ad, brochure, radio ad, TV spot, etc. it all had the same look, feel and message. Recognition through replication.

Now however things are changing. Branding through certain visual markers like colors, fonts, logo, etc. is still equally important but the message is different because people online want to engage and interact with your brand. They don’t want to get your mission statement delivered to them, they want to know about what interesting projects you are working on or how your product is going to help them personally. You need to have a conversation with your potential audience not deliver a soliloquy.

Given this seismic shift, you also need to change how you brand yourself and your business because the people behind the brand are taking center stage now. Your voice is now equally as important to your branding as your logo. Don’t handcuff your employee brand advocates – let your companies personalities shine!

Another pitfall companies fall into is being bland. I can’t tell you how many businesses I have met with and all they want to do is plug their same boring sales message into video format. Why? Do something wildly creative! Solve one of your most frequently asked questions or problems in a creative story. In every blog post, in every video or podcast you create there’s got to be emotion or opinion to trigger an action of some kind. Make interesting content that people want to read/view and if it’s REALLY interesting share with their network. No one is going to share your mission statement unless maybe you make it into a rap or something entertaining.

Creative thinking and authentic engagement will be what makes some brands more noticeable in the coming years…not how much money they dumped into traditional advertising. Small companies like Blendtec will be the household names of tomorrow because they are creating online content that people like to consume and be entertained by.

What about you? What do you think the future holds for branding?