Tag Archives: engagement

Don't Stay "On Message" Think Like a Human

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dodo_birdA recent post by Chad Northrup at Chatterbox about LinkedIn being the “No Fun Social Network” recently got me thinking about many of the companies I have worked with that are clinging to the old school methodology of marketing by constantly staying on message and not seeing what is going on right now in the online world.

Years ago, staying on message was how you branded your business. So whether someone saw your newspaper ad, brochure, radio ad, TV spot, etc. it all had the same look, feel and message. Recognition through replication.

Now however things are changing. Branding through certain visual markers like colors, fonts, logo, etc. is still equally important but the message is different because people online want to engage and interact with your brand. They don’t want to get your mission statement delivered to them, they want to know about what interesting projects you are working on or how your product is going to help them personally. You need to have a conversation with your potential audience not deliver a soliloquy.

Given this seismic shift, you also need to change how you brand yourself and your business because the people behind the brand are taking center stage now. Your voice is now equally as important to your branding as your logo. Don’t handcuff your employee brand advocates – let your companies personalities shine!

Another pitfall companies fall into is being bland. I can’t tell you how many businesses I have met with and all they want to do is plug their same boring sales message into video format. Why? Do something wildly creative! Solve one of your most frequently asked questions or problems in a creative story. In every blog post, in every video or podcast you create there’s got to be emotion or opinion to trigger an action of some kind. Make interesting content that people want to read/view and if it’s REALLY interesting share with their network. No one is going to share your mission statement unless maybe you make it into a rap or something entertaining.

Creative thinking and authentic engagement will be what makes some brands more noticeable in the coming years…not how much money they dumped into traditional advertising. Small companies like Blendtec will be the household names of tomorrow because they are creating online content that people like to consume and be entertained by.

What about you? What do you think the future holds for branding?

Effective call-to-action with e-commerce video

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e-commerce-shopping-cart

Recently there’s been a lot of talk online about how video can help e-commerce and adding interactivity to video is a natural progression to keep the viewer engaged. There was a great blog post written on effective trigger design for interactive video commerce which answers the question – how should video interactivity be applied to e-commerce video? It’s always been part of my approach on each project, what is the end goal? Are you a non-profit looking for donations, a company selling products looking for a purchase or maybe you are looking for viewers to contact you for more information and become more engaged with your brand? There are three steps (according to the Video Commerce Consortium blog post) to creating an effective trigger or call-to-action, I’m going to elaborate on each:

1. The trigger must be noticeable. This sounds self explanatory, but you’d be surprised to realize that most consumers are passive viewers of online video content, they aren’t used to interacting with it. It also needs to be blatantly obvious to the viewer that interaction is possible.

2. The trigger must be associated with the targeted behavior. When you are creating a call-to-action, think carefully about the wording and design because they can have a huge impact on the viewers expectations. Don’t have a button that says “Product information” really be a link directly to add an item to a shopping cart. As an example, we have a customer who sells generally to engineers who will want to see product specifications before they consider purchasing so we incorporated a “Download Specifications PDF” right into the video. Carefully design the call-to-actions within your video experience to meet your viewers expectations.

3. The trigger must occur when the user is both motivated and able to perform the target behavior. The great thing about online video is we can be more subtle with a call-to-action. As the Video Commerce Consortium blog post points out “clicking a mouse is still easier than picking up the phone”. But scripting the video so the ask is part of the story is key, when are your customers most motivated to buy? Is it after a particular product or feature where a button can pop up so they can click that for more information about that feature?

Not sure where your video is peaking curiousity or if there is a falloff in viewership before they get to your call-to-action? Using a video measurement service like Visible Measures can precisely calculate video engagement by capturing every event that occurs within an Internet video player – each play, pause, rewind, fast-forward, share, embed, and more.

Not sure how to build those call-to-actions within your video? I recommend Flimp which has a great WYSIWYG interface to create landing pages and e-mail integration with Constant Contact as well as a few other major email service providers. I also suggest Permission TV which offers an outstanding video platform allowing you to build those call-to-action links right into the video player creating more interactive experiences to everyone who visits your site. Both offer outstanding analytics so you can track and analyze your video’s performance.

Ultimately a call-to-action is useless unless the video itself is engaging and can easily be found. If your video is buried on your website, who’s going to see it? What if the content is so boring no one ever gets to the call-to-action?

What you need to do is to think of the call-to-action within your video and the trigger button or action as one seamless process, not separate parts. That is the future of online video, it’s all part of the viewer experience.

That’s what I think anyway, what about you?